
------------------------------------------------SUPPORT-----------------------------------------------
Each software package comes equipped with a "printer friendly" and
easy to use reference manual to help you along
the way. (You can also download the manuals from our Training page). Please be sure to also review the Frequently Asked Questions page for your product, as the answer to your question could possibly be found here:
View TerraTRASH FAQ - COMING SOON
However, if you find that you still need a helping hand,
support technicians can be reached at 1-888-408-3772 or by emailing: support@terravistasolutions.com.
Various support packages are available depending on your needs. Please call for details.
If you choose, you can take advantage of these optional services:
- Data Conversion from Your Existing System
- One on One Phone Training
- Software Enhancements
- Computer Tune Ups
- Website Design and Hosting Solutions
--------------------------------------------------NEWS-------------------------------------------------
- Check back soon for the latest in TerraTrash developments.
-----------------------------------------------UPDATES-----------------------------------------------
TerraTRASH Version 7.1 - Released June 2009
List of Fixes
- MOD#1137 - Added Laser postcard options.
- MOD#1136 - Customer Aging Report - Added the option "All Balances" in the "Balance" field which will allow the printing of labels for all clients regardless of their balance.
- MOD#1135 - Customer Aging Report - Old Bug going back to QuickTrash. If Route number is selected the report doesnt generate any results.
- MOD#1134 - Labels - Enhancement to the label printing in "Periodic->Late Notices". Added ability to search by "Invoice Date".
- MOD#1133 - Journal - Fixed Old Bug that left a blank "zero total" invoice in history when a transaction was deleted in the journal.
- MOD#1132 - Added functionality (For Open Items support) to clear the remittances for payments made to an Open Item Acct when the user cancels out of the unposted transaction.
- MOD#1131 - Cash Receipts - Today's date is automatically loaded in the date field by default.
- MOD#1130 - Created new postcard statement for NY that shows the itemized transactions 'rptBulkPostcrdNY' A new option (Detail Postcards, itemized) is added to the Forms Tab in the System Window.
- MOD#1129 - On the pre-printed statements the 'Location' section now shows the site name.
- MOD#1128 - Added "Collection" and "Lien" to the Status drop down box in frmCustomer
- MOD#1127 - In some cases, the balance displayed in the history screen didnt match that of sales/adj and cash receipts. Weird table lock caused charges toward an acct w/credit balance to not update the balance field in tblcustomersite.
- MOD#1123 continued - Selecting "All Balances" in the Customer Aging Report brings back all balances including credit balances
- MOD#1125 - The Billing Codes Report w/Detail option selected shows the company name next to the account number rptLBillingCodes
- MOD#1119A - Fixed a bug in the print invoice functionality where the invoice date was not being set correctly in m_arrParameters(1, lngStaticIndex) = cboInvDate.ListIndex
- MOD#1124 - Fixed G/L Export Functionality - Transactions produce error
- MOD#1123 - Added option for "Credit Balances" to the Customer Aging Report which allows the report to filter and display/print accounts w/Credit Balances.
- MOD - Further modified rptBulkPostCard per Client request. Moved the Address Box and at the bottom, the date range and Total down by 1/4".
- MOD#1122 - Error 3001 "Invalid Argument" comes up when the following criteria are used in the Dispatch List report: Select = "Order Number" and a valid route is selected. This same error comes up in quickTRASH 6
- MOD#1121 - The "Quantity" field in the History screen detail shows 2 digits now.
- MOD - Further modified the Bulk Rate Post Card. Increased the length of the "City" field and moved the Address fields up by 1/2". The date range is made to fit better also.
- MOD - The pre-printed long statements (11") format has been way off. Fixed it based on the forms used by Client
- MOD - The postcard statement form rptBulkPostCard was modified to fit the accountnum, duedate and amount. (shifted to the left approx 3/8") Requested by Clients
- MOD#1120 - Analyze Charges gave an error and did not update the charges though the preview worked correctly.
- MOD#1119 - Printing Invoices functionality change. (get all refnums/Invoices for an account num) This is to supplement the open items functionality.
- MOD#1118 - Added a button to the Dispatch Entry form that brings up the Dispatch List Report.
- MOD#2222M - Added routines for getting the correct Invoice/Refnum depending on whether the selected transaction is an invoice or a payment.
- MOD#2222C - Finished the rest of the functionality for editing credits/Payments from the history screen.
- MOD#2224 - Fixed the comments field in the Dispatch Ticket printout that always truncated to 64 chars.
- MOD#2223 - "Previous Activity" issue/Bug, fixes.
- MOD#2222T - Added functionality to clear tblTempTrans using new query if an edited trans from sales/adj is being exited or canceled
- MOD#1117 - Added the journal button w/newly designed graphic to the Customer Master. Restructured and resized the buttons on the bottom.
- MOD#1113 - If there are existing notes in the comments field of the dispatch screen it will get overwritten by the route instructions.
- MOD#2222M - Add new pop up menu item (right click) for the history screen to allow Locking of selected invoice.
- MOD#2222C - Previously and newly opened invoices appear in Red in the the history screen.
- MOD#2222M - Add new pop up menu item (right click) for the history screen to allow unlocking of selected invoice.
- MOD#1117 - Enhancement to the Customer Master Screen Add 2 new buttons on the Customer Master (frmCustomer) that bring up Sales/Adj and Cash Receipts.
- MOD#2222 - Add functionality to edit transactions from the history screen.
- MOD#1116 - Sales/Adj - Transaction Entry is disabled for account's whose status is "Incative". A red
- '"Inactive Account" is visible while the inactive account is in view.
- MOD#1113 - When creating a new workorder and upon the selection of an account in the QuickLookup, the
- "Comments" field is automatically populated by the "Route Instructions"
- MOD#1112 - Fixed Tab Order for "Container Maintenance".
- MOD#1111 - Increased number of chars for txtCompanyName, txtCompanyAddress1, txtCompanyCSZ, txtCompanyPhone) fields for non preprinted statements to allow for longer company names and addresses.
TerraTRASH Version 6.5 (Build 3) - Released August 2007
List of Fixes
- Print button on the 'Customer Master' module no longer produces '3022 error' or 'Error 94 - Invalid use of NULL' and locks up system
- Group Invoices would print out incorrect 'Amount Due' in certain cases, but has been fixed
- Printing multiple tickets in 'print tickets' module no longer skips half a page per form
- Error fixed when selecting 'pickup date' in 'print tickets' module
- Error fixed when selecting 'container no' in the lookup for 'dispatch entry' and putting in an actual
container number
- 'Late Notices' module no longer gives error when the '30days' option is selected
- Individual and Group Invoices now show/print the taxes per transaction. These show up as itemized
transactions.
- Dispatch Tickets now print the size of the container.
- Mapping to Street Atlas software (DeLorme) is fixed and has new functionality.
- Barcodes option for printing residential postcards has been fixed.
- To improve overall stability and compatibility w/newer windows operating systems, several system
files used for printing, data display and user interface have been updated
- Changing the value of "account number increment" in the system options no longer produces: 'Error Number: -2147352567 Automation error, exception occurred' .
- 'Late Notices' module no longer gives error when the ‘Format’ option is set to ‘statement’
- The 'Rate Sheet' now clears it's previous values when a new customer account is created.
- LDB lock failed in certain circumstances where multiple users accessed the same record
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